Refund & Return Policy
At Maroaia, customer satisfaction is our priority.
If you are not satisfied with your purchase, please contact our customer support team and we will do our best to assist you.
Return Period
Customers may request a return within:
30 days after receiving the product
Return Requirements
To be eligible for a return:
- The product must be unused
- The product must be in original condition
- Original packaging should be included whenever possible
- Proof of purchase is required
How To Request A Return
Please contact:
Include:
- Order number
- Reason for return
- Photos of the product (if applicable)
Our team will review your request and provide further instructions.
Refund Process
Once the returned item is received and inspected, approved refunds will be processed.
Refunds will be issued to the original payment method.
Please allow:
5-10 business days
for your payment provider to complete the transaction.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery.
We will review the issue and provide an appropriate solution.
Beauty Product Notice
For hygiene and safety reasons, opened or used beauty products may not be eligible for return unless the item is defective or damaged upon arrival.